At Harmony Grove Music Academy, we want to ensure that you have a positive experience with us. Below is our Refunds Policy, designed for clarity and fairness: No Refunds on Completed Lessons Once a lesson has been completed, it cannot be refunded. If you have concerns about the lesson or would like to reschedule, please contact us immediately so we can address the issue. Cancellation Policy If you need to cancel or reschedule a lesson, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the lesson will result in a charge for the full session. Deposits For special programs or courses, a deposit may be required. Deposits are non-refundable but can be applied to rescheduled sessions if notified at least 48 hours in advance. Class Packages If you purchase a package of lessons and choose not to continue, we offer partial refunds based on the number of lessons remaining in the package. The refund will be calculated minus any lessons already taken. Dissatisfaction with Service We strive to provide excellent service and aim for student satisfaction. If you are dissatisfied with the lesson, please let us know within 48 hours of the session. We will work with you to make things right, including offering an additional lesson if necessary. Payment for Services Payment is due before or at the time of the lesson. If you have any concerns about the charges, please address them before the session begins. We aim for full transparency in our pricing. If you have any questions about this Refunds Policy, please don’t hesitate to reach out. We’re here to help!